Your account(s) will be placed on hold, so when you return, your services can be activated quickly and conveniently. Vacation Plans also allow you to keep your same phone number, email address, Cloud DVR recordings, modem and other equipment.
While service is suspended, reduced seasonal charges may apply.
What Vacation Plan options are available?
Vacation Set Plans offer specific dates when service is reduced or suspended. These plans automatically go into effect and you do not need to contact us to turn your service on or off.
What if none of those dates work for me?
Extension of the preset dates is possible, or we can move you to another plan that works better with your schedule. We also have a Come & Go Plan for when the preset dates just don't work at all. With this plan you contact us when you want your service turned on and off.
What if I don't want to suspend all my services?
The Come & Go Plan is for you. However, please note, you may not receive bundle/package savings during that time depending upon which services are suspended and which ones remain active.
What if I’m in a commitment?
You can still suspend your service, however, the months when service is suspended do not count towards the commitment.