Phone

  • How do I get on The National Do Not Call Registry?

    The National Do Not Call Registry is open for business, putting consumers in charge of the telemarketing calls they get at home. The Federal government created the national registry to make it easier and more efficient for you to stop getting telemarketing calls you don’t want. You can register online at WWW.DONOTCALL.GOV or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236), from the number you wish to register. Registration is free.

    The Federal Trade Commission, the Federal Communications Commission, and the states are enforcing the National Do Not Call Registry. Placing your number on the registry will stop most, but not all, telemarketing calls.

    This site has information for you – whether you’re a consumer interested in signing up for the National Do Not Call Registry, or a telemarketer or seller interested in learning more about your responsibilities related to the Telemarketing Sales Rule.

    Updated: Oct 9, 2018

  • How do I complete an international call?

    Most international numbers can be dialed with Arvig Connections long distance. Begin with the international access code (011) followed by the number. Most people overseas will give out their numbers with the country code included, so, in most cases, you will not need to worry about the country code.

    For example, if the number you are trying to dial is 61-234-5678, you would dial 011-61-234-5678 to complete the call.

    Updated: Aug 29, 2018

  • What is Caller ID "Spoofing"?

    Caller ID “Spoofing” is a term used to describe disreputable parties who deliberately falsify the telephone number relayed as the Caller ID number to disguise the identity and originator of the call. If you think you are being “spoofed”, hang up and call the company/person that the call came from to verify the call is legitimate. At this time Congress is considering new laws that would make this practice a crime and permit law enforcement authorities to take action against spoofers.

    To learn more about Caller ID “Spoofing” and other scams, please visit the Federal Communications Commission’s website www.fcc.gov.

    Updated: Sep 30, 2020

  • Does Arvig offer insurance to protect against unexpected costs for repairs of my phone service?

    Yes, a Phone Protection Plan is available for $2.95 per month. This plan gives you professional technical services for all Arvig-owned equipment and wiring. Customers will receive technical support, in-home service calls, and coverage for the cost of replacing inoperable, broken equipment including wiring, connections, switches, power-surge-related repairs and more. Call for details.

    Updated: Nov 13, 2020

  • Are you having an issue making or receiving long-distance calls?

    Dropped calls in rural communities are happening all over the nation, and local telephone companies, like Arvig, are not to blame. When a call is placed to a rural telephone number, somewhere before the call even reaches our network, it is dropped by a long-distance carrier.

    If you encounter a call-completion issue, please report it! And, if someone you know is having trouble contacting you, tell them to report the issue to their provider.

    Together, we can put a stop to rural discrimination and call-completion issues.

    Updated: Dec 8, 2020