How do I get on The National Do Not Call Registry?
The National Do Not Call Registry is open for business, putting consumers in charge of the telemarketing calls they get at home. The Federal government created the national registry to make it easier and more efficient for you to stop getting telemarketing calls you don’t want. You can register online at WWW.DONOTCALL.GOV or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236), from the number you wish to register. Registration is free.
The Federal Trade Commission, the Federal Communications Commission, and the states are enforcing the National Do Not Call Registry. Placing your number on the registry will stop most, but not all, telemarketing calls.
This site has information for you – whether you’re a consumer interested in signing up for the National Do Not Call Registry, or a telemarketer or seller interested in learning more about your responsibilities related to the Telemarketing Sales Rule.
How do I complete an international call?
Most international numbers can be dialed with Arvig Connections long distance. Begin with the international access code (011) followed by the number. Most people overseas will give out their numbers with the country code included, so, in most cases, you will not need to worry about the country code.
For example, if the number you are trying to dial is 61-234-5678, you would dial 011-61-234-5678 to complete the call.
See this International Calling Tip Sheet for details.
What is Caller ID "Spoofing"?
Caller ID “Spoofing” is a term used to describe disreputable parties who deliberately falsify the telephone number relayed as the Caller ID number to disguise the identity and originator of the call. If you think you are being “spoofed”, hang up and call the company/person that the call came from to verify the call is legitimate. At this time Congress is considering new laws that would make this practice a crime and permit law enforcement authorities to take action against spoofers.
To learn more about Caller ID “Spoofing” and other scams, please visit the Federal Communications Commission’s website www.fcc.gov.
Does Arvig offer insurance to protect against unexpected costs for repairs of my phone service?
Yes, a Phone Protection Plan is available for $2.95 per month.
This plan is an insurance policy providing professional technical services on wiring and Arvig equipment for your Arvig service(s), in the event of one of life's little surprises.
Are you having an issue making or receiving long-distance calls?
Dropped calls in rural communities are happening all over the nation, and local telephone companies, like Arvig, are not to blame. When a call is placed to a rural telephone number, somewhere before the call even reaches our network, it is dropped by a long-distance carrier.
If you encounter a call-completion issue, please report it! And, if someone you know is having trouble contacting you, tell them to report the issue to their provider.
Together, we can put a stop to rural discrimination and call-completion issues.
Why can't I make local calls using a 7-digit phone number anymore?
The Federal Communications Commission (FCC) has adopted 988 as a new 3-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline. In order for 988 to work in Minnesota area codes 218 and 952, 10-digit local dialing has to first be implemented. Click here for more information.
What should I do before I call for service with my phone?
Arvig asks that you try and determine where the trouble may be before calling repair. This will save time and possible service charges if the trouble is found to be customer-owned equipment.Before you call for service, you should check:
- Check all phones and make sure they are hung up.
- If you have 2 or more telephone outlets in your home, try each phone, one at a time in each outlet. If one phone doesn't work in any outlet, you probably have an equipment problem.
- If a phone does not work in one outlet, but does in another, you probably have a jack problem. If none of your phones work in any outlet then the trouble may be with your inside wire or outside cable. Call Arvig to repair the service, there may be a charge to fix the wiring.
If it is Arvig equipment, call our office for repair.
If it is your own equipment, Arvig cannot repair it.
One telephone or piece of equipment can cause a line to be out of service. Equipment can include a computer, satellite dish, answering machine, Caller ID box, a telephone, etc.
How do I safely use the phone?
Telephone Safety Warning
When using a telephone, please be aware of the following possible hazards:
Electrical shock when immersed in water:
Do not use a telephone while in the bathtub, shower, or pool. Immersion of a telephone or handset in water could cause an electrical shock.
Electrical shock during an electrical storm:
Avoid using a telephone during an electrical storm. Calls of an urgent nature should be brief. Although telephone companies use protective measures to limit abnormal electrical surges (from entering homes), absolute protection is impossible. There is a remote risk of dangerous electrical shock from lightning when using the telephone during an electrical storm.
Explosion in the vicinity of a gas leak:
If you think you've found a gas leak, do not use the telephone in the vicinity of the leak until the leak is repaired. The telephone contains electrical contacts that could generate a tiny spark when you lift the handset and dial. There is a remote risk for this spark to trigger an explosion if the gas concentration is high enough.