Truth in Billing

Click on the service below for details regarding your Arvig bill and agreement statements. The statements are what you agreed to at the time you signed up for Arvig services. See the footer of this web page for links to our Privacy Policy, Acceptable Use Policy, DMCA FAQ, Refund Policy and Restoring Internet Freedom Policy.

  • Residential Phone
    I agree to keep the services I have selected for the months entered on the agreement. I understand that if I choose to cancel service before the contract ends, I will be billed an early termination fee. All pricing is approximate, excluding all taxes and fees. I also agree and accept the terms and conditions of the Arvig Internet Acceptable Use Policy (see arvig.net for the complete policy). Packages & pricing subject to change without notice.
     
    Credit Check / Equifax Adverse Action
    Our credit decision was based in whole or in part on information obtained in a report from the consumer reporting agency listed below. You have the right under the Fair Credit Reporting Act to know the information contained on your credit file at the consumer reporting agency. The reporting agency did not make the decision to take the adverse action and is unable to provide you with specific reasons why the adverse action was taken. You have the right to obtain a free copy of your credit report within 60 days from your receipt of this notice from the consumer reporting agency listed below. You also have the right to dispute the accuracy or completeness of any information in your consumer report. DISCLOSURE OF USE OF INFORMATION OBTAINED IN A REPORT FROM A CONSUMER REPORTING AGENCY: Equifax-Consumer Disclosure Center, PO Box 740241, Atlanta, GA 30374. Phone: (800) 685-1111
     
    FCC Do-Not-Call Notification
    The FCC and FTC have established a national Do-Not-Call Registry which applies to all telemarketers (with the exception of certain non-profit & political organizations). Commercial telemarketings are not allowed to call you if your number is listed on the registry. To register by phone call 1-888-382-1222. To register online go to www.donotcall.gov. It will be effective thirty-one days following your registration.
     
    Battery Back Up
    Effective November 1, 2016, Arvig phone service for our customers will include the option to order a Battery Backup Unit (BBU), also known as an Uninterruptible Power Supply (UPS). Electrical power is required for Arvig phone service to work in areas using a Multimedia Terminal Adapter (MTA) or Fiber to the Home (FTTH). If there is a commercial power outage, the service will not process calls, including those to 911 if you do not have the BBU installed. A BBU, with an active battery, will provide temporary backup power (up to eight hours) for the devices in your home that provide voice services, as well as access to dial Emergency 911. The BBU does not guarantee service if the network is not operating. A corded phone must be plugged into the phone connection in order to place a call when the BBU is installed. The BBU can be purchased from Arvig by calling 888.992.7844. If you would like Arvig to install the unit normal trip & time changes apply. You have the option of installing the BBU yourself. You are responsible for monitoring the status of the BBU and for ensuring that the battery is charging normally.

    Updated: Oct 8, 2020

  • Business Internet

    I agree to keep Internet service from Arvig as stated in the terms and conditions of the service agreement and Internet plan I have chosen. If I discontinue service prior to when my agreement ends I understand that I will be billed the early termination fee. I also agree to the Arvig Internet Acceptable Use Policy printed on the reverse side. Monthly rate available for subscribers who sign agreement to keep service for such time period. Subscribers who terminate service or who are disconnected for non-pay, prior to fulfilling agreement, will be charged all remaining recurring charges that would have been due to the company under the terms of the agreement. All basic terms and conditions apply. Taxes and fees are in addition to the monthly rate.

    Credit Check / Equifax Adverse Action
    Our credit decision was based in whole or in part on information obtained in a report from the consumer reporting agency listed below. You have the right under the Fair Credit Reporting Act to know the information contained on your credit file at the consumer reporting agency. The reporting agency did not make the decision to take the adverse action and is unable to provide you with specific reasons why the adverse action was taken. You have the right to obtain a free copy of your credit report within 60 days from your receipt of this notice from the consumer reporting agency listed below. You also have the right to dispute the accuracy or completeness of any information in your consumer report. DISCLOSURE OF USE OF INFORMATION OBTAINED IN A REPORT FROM A CONSUMER REPORTING AGENCY: Equifax-Consumer Disclosure Center, PO Box 740241, Atlanta, GA 30374. Phone: (800) 685-1111

    Updated: Oct 5, 2020

  • Business Television
    Credit Check / Equifax Adverse Action
    Our credit decision was based in whole or in part on information obtained in a report from the consumer reporting agency listed below. You have the right under the Fair Credit Reporting Act to know the information contained on your credit file at the consumer reporting agency. The reporting agency did not make the decision to take the adverse action and is unable to provide you with specific reasons why the adverse action was taken. You have the right to obtain a free copy of your credit report within 60 days from your receipt of this notice from the consumer reporting agency listed below. You also have the right to dispute the accuracy or completeness of any information in your consumer report. DISCLOSURE OF USE OF INFORMATION OBTAINED IN A REPORT FROM A CONSUMER REPORTING AGENCY: Equifax-Consumer Disclosure Center, PO Box 740241, Atlanta, GA 30374. Phone: (800) 685-1111

    Updated: Oct 7, 2020

  • Business Phone
    Customer represents and warrants the above information is true and correct and grants Arvig the right to deliver customer's name, address, and phone number as set forth above to the appropriate directory publishers and directory assistance data bases. Customer assumes full responsibility concerning the right to use any name as a directory listing and agrees to hold Arvig free and harmless of and from any claims, loss, damage, or liability that may result from the use of such listing. Arvig will take reasonable steps to ensure that the above information appears in the next directory to be published, however, Arvig does not warrant that the listing will be error-free. Arvig’s liability for errors or omissions, including failure to publish, in Customer directory listings shall be limited to the charge for that listing during the effective life of the directory containing the error or omission. Arvig will provide a summary bill format unless contacted by the Customer to revert to a detailed invoice option.
     
    This Agreement including Arvig's Master Service Agreement, any schedules or attachments hereto, and Arvig’s policies and procedures, incorporated by reference herein, constitute a binding commitment between Arvig and Customer, effective upon execution of this Agreement, and supersedes all prior written or verbal agreements or understandings. Customer acknowledges that Customer has received, read, and understands this Agreement and the Master Service Agreement, and agrees to all of the terms and conditions of the foregoing documents and policies. Early Termination fees may apply as set forth in the Arvig Master Service Agreement.
     
    Business Phone (Metro)
    I agree to keep the network services I have selected above from Arvig as stated in the terms and conditions of the Service Level Agreement and Master Service Agreement. If I discontinue service prior to when my agreement ends I understand that I will be billed the early termination fee. Monthly rate available for customers who sign agreement to keep service for such time period. Customers who terminate service or who are disconnected for non-pay, prior to fulfilling agreement, will be charged all remaining recurring charges that would have been due to the company under the terms of the agreement. All basic terms and conditions apply. Taxes and fees are in addition to the monthly rate.
       
    1 Estimated Monthly Charges do not include: EAS, FCC, LNP, USF, state/federal tax, MN TAP, 911, and TAM, applied dependent on service type. Monthly long distance charges are estimated based on customer’s estimated use. Actual total charges are subject to acceptance of Services.       
       
    Monthly rate available for subscribers who sign agreement to keep service for such time period. Subscribers who terminate service or who are disconnected for non-pay, prior to fulfilling agreement, will be charged all remaining recurring charges that would have been due to the company under the terms of the agreement. All basic terms and conditions apply. Taxes and fees are in addition to the monthly rate.
     
    Credit Check / Equifax Adverse Action
    Our credit decision was based in whole or in part on information obtained in a report from the consumer reporting agency listed below. You have the right under the Fair Credit Reporting Act to know the information contained on your credit file at the consumer reporting agency. The reporting agency did not make the decision to take the adverse action and is unable to provide you with specific reasons why the adverse action was taken. You have the right to obtain a free copy of your credit report within 60 days from your receipt of this notice from the consumer reporting agency listed below. You also have the right to dispute the accuracy or completeness of any information in your consumer report. DISCLOSURE OF USE OF INFORMATION OBTAINED IN A REPORT FROM A CONSUMER REPORTING AGENCY: Equifax-Consumer Disclosure Center, PO Box 740241, Atlanta, GA 30374. Phone: (800) 685-1111

    Updated: Oct 6, 2020

  • Residential Internet

    Credit Check / Equifax Adverse Action
    Our credit decision was based in whole or in part on information obtained in a report from the consumer reporting agency listed below. You have the right under the Fair Credit Reporting Act to know the information contained on your credit file at the consumer reporting agency. The reporting agency did not make the decision to take the adverse action and is unable to provide you with specific reasons why the adverse action was taken. You have the right to obtain a free copy of your credit report within 60 days from your receipt of this notice from the consumer reporting agency listed below. You also have the right to dispute the accuracy or completeness of any information in your consumer report. DISCLOSURE OF USE OF INFORMATION OBTAINED IN A REPORT FROM A CONSUMER REPORTING AGENCY: Equifax-Consumer Disclosure Center, PO Box 740241, Atlanta, GA 30374. Phone: (800) 685-1111.

    Updated: Oct 6, 2020

  • Residential Television

    Credit Check / Equifax Adverse Action
    Our credit decision was based in whole or in part on information obtained in a report from the consumer reporting agency listed below. You have the right under the Fair Credit Reporting Act to know the information contained on your credit file at the consumer reporting agency. The reporting agency did not make the decision to take the adverse action and is unable to provide you with specific reasons why the adverse action was taken. You have the right to obtain a free copy of your credit report within 60 days from your receipt of this notice from the consumer reporting agency listed below. You also have the right to dispute the accuracy or completeness of any information in your consumer report. DISCLOSURE OF USE OF INFORMATION OBTAINED IN A REPORT FROM A CONSUMER REPORTING AGENCY: Equifax-Consumer Disclosure Center, PO Box 740241, Atlanta, GA 30374. Phone: (800) 685-1111.

    Updated: Oct 6, 2020