Communications Battery Backup Policy

Effective November 1, 2016, Arvig phone service for our residential customers will include the option to order a Battery Backup Unit (BBU), also known as an Uninterruptible Power Supply (UPS). Electrical power is required for Arvig phone service to work in areas using a Multimedia Terminal Adapter (MTA) or Fiber to the Home (FTTH). If there is a commercial power outage, the service will not process calls, including those to 911 if you do not have the BBU installed.

A BBU, with an active battery, will provide temporary backup power (up to 8 hours) for the devices in your home that provide voice services, as well as access to dial Emergency 911. The BBU does not guarantee service if the network is not operating. A corded phone must be plugged into the phone connection in order to place a call when the BBU is installed.

The BBU can be purchased from Arvig by calling 888.992.7844, or by inquiring at one of our local stores. If you would like Arvig to install the unit normal trip & time charges apply.

You are responsible for monitoring the status of the BBU and for ensuring that the battery is charging normally.

Battery Status Light Conditions:

+ Green and flashing: The installed battery is charging, it will take a few hours for the battery to fully charge.
+ Steady green light: Indicates a fully charged battery.
+ Amber light: The battery is discharging or not able to charge. The battery should be replaced.

Replacement batteries can be purchased from Arvig by calling 888.992.7844. You have the option of installing the replacement yourself or Arvig will install them for you. Normal trip and time charges will apply.

Battery Replacement Instructions

+ CyberPower CSN27
+ CyberPower CS16

+ Arris TM804
+ Arris TM822

Updated: Apr 1, 2020