Call Completion

Long-distance call problem?

If you’ve experienced a dropped long-distance call, it might have been the result of a call-completion issue. Call completion problems are happening in rural communities all over the nation. When a call is placed to a rural telephone number, it is dropped by a long-distance carrier, typically the intermediate provider responsible for routing the call. In some common call-competition scenarios:

  • Someone tells you he or she tried to call you, but it never rang on your end.
  • Your phone rang, but you couldn't hear the caller's voice once you picked it up.
  • The calling party received a message that your number had been disconnected or was no longer in service.
  • A call came through to you, but the quality was poor.
  • A call came through, but the caller ID was incorrect.

If any of these situations sound familiar, it’s likely a call-completion problem. Local telephone companies like Arvig are not to blame, as completion issues often happen before the call even reaches the Arvig network. It is illegal for long-distance carriers to block, choke or reduce call quality. We are working with federal regulators to address the problem and penalize the parties responsible.

Report your call completion issue on the form below.