Affordable Connectivity Program (ACP)
SCAM ALERT! Whether you're just signing up or you already participate, be aware of threats aimed at taking your discounts.
In November 2021, Congress created the Affordable Connectivity Program (ACP), a long-term, $14 billion program, which replaced the Emergency Broadband Benefit Program. This investment in broadband affordability helps ensure families can afford the connections they need for work, school, health care and more for a long time.
If your household is eligible, you can receive up to a $30/month discount on your internet service, and up to a $75/month discount if your household is on qualifying Tribal lands.
Arvig and its companies are not offering a one-time discount on a laptop, tablet or desktop computer.
Who is eligible for the Affordable Connectivity Program?
A household is eligible if one member of the household meets at least one of the following criteria:
- Qualifies for the Lifeline program;
- Participates in certain assistance programs such as SNAP, Medicaid, Federal Public Housing Assistance, SSI or WIC;
- Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
- Has an income at or below 200% of the federal poverty guidelines;
- Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
- Received a Federal Pell Grant during the current award year;
- Meets the eligibility criteria for a participating provider's existing low-income program.
A household may obtain broadband service supported by ACP from any participating carrier of their choosing. They may also transfer their ACP benefit to another carrier, opt out of the ACP program or change their ACP service (plan/speed) at anytime.
How do I sign up?
As of December 31, 2021, eligible households will be able to enroll in the program to receive a monthly discount off the cost of broadband service from an approved provider. Existing Arvig customers who receive Lifeline automatically qualify for this program. Click here to confirm your participation.
If you do not receive Lifeline and need to apply for ACP, click here. You will receive an Application ID number - remember this for future use.
Finally, return to this page and complete this form using the exact same information you entered on your application, and enter the Application ID number you received.
Who may you contact with questions?
If you have any questions regarding information provided above, please contact Arvig Customer Care via the chat below or call 888.992.7844. You can also visit the FCC website.
Agreement for Service
By completing our form, you agree to have Arvig internet service installed and provided at your home under the Affordable Connectivity Program. It is your responsibility to cancel service if the program ends. If you don't cancel service, you understand that you are responsible for the monthly bill.
Affordable Connectivity Program Disclosures
(1) The Affordable Connectivity Program is a government program that reduces the customer’s broadband internet access service bill; (2) is temporary in nature (3) the household may obtain ACP-supported broadband service from any participating provider of its choosing; (4) the household may apply the ACP benefit to any broadband service offering of the participating provider at the same terms available to households that are not eligible for ACP-supported service; (5) the provider may disconnect the household’s ACP-supported service after 90 consecutive days of non-payment; (6) the household will be subject to the provider’s undiscounted rates and general terms and conditions if the program ends, if the consumer transfers their benefit to another provider but continues to receive service from the current provider, or upon de-enrollment from the ACP; and (7) the household may file a complaint against its provider via the Commission’s Consumer Complaint Center: call 1-888-225-5322 or visit consumercomplaints.fcc.gov/hc/en-us.
Affordable Connectivity Program Benefit Transfer Disclosures
(1) The household will be transferring its ACP benefit to the transfer-in provider; (2) that the effect of the transfer is that the ACP benefit will be applied to the transfer-in provider’s service and will no longer be applied to service retained from the transfer-out provider; (3) that the household may be subject to the transfer-out provider’s undiscounted rates as a result of the transfer if the household elects to maintain service from the transfer-out provider; and that (4) the household is limited to one ACP-transfer transaction per service month with limited exceptions to reverse an improper transfer or address situations impacting the household’s receipt of ACP-supported service from a particular provider.