Voice Mail Instructions

• Accessing Your Voice Mail
• Setting Up Your Mailbox, First Time Sign-in
  • Changing your PIN
  • Recording your name
  • Choosing a greeting
• Listening to Your Messages
• Message Options
• Replying to Messages
• Forwarding a Message to Someone Else
• Managing Erased Messages
• Logging on as a Different Subscriber
• Sending Messages
  • Sending a Message When You are Logged into ACS Voice Mail
• Delivery Options for Messages
• Greetings Menu
• About Recording Greetings
  • Recording a greeting for the first time
  • Changing a greeting
  • Managing your personal greeting
  • Managing your extended absence greeting
  • Managing your system-generated greetings and name recording
  • To use a system-generated greeting
  • To review or re-record your spoken name
  • Managing group account greetings
  • Managing your busy greeting
  • Managing your out of hours greeting
  • Reviewing and re-recording your our of hours greeting
  • Reviewing or changing the schedule used for your out of hours greeting
  • Choosing a standard schedule
  • Reviewing or modifying a custom schedule
  • Changing the custom schedule used on a selected day
  • Managing your shared greeting options
  • Setting all additional numbers to use the primary greeting
  • Changing the greeting options for a specific phone
  • Managing your all calls forwarded settings
  • Changing your mailbox settings
• Creating and Managing Your Group Lists
  • Adding new group lists
  • Adding new members to the group list
  • Removing members from the group list
  • Deleting the group list
  • Hearing the members of the group list
  • Recording a name for the group list
  • Reviewing existing group lists
• Hands Free and Timesavers Menu
  • Changing your autoplay settings for messages
  • Autoplay
• Managing Your Security Options
  • Changing your PIN
  • Using the fast login feature
  • Using the skip PIN feature
• Group Mailbox Settings
  • Enabling a secondary mailbox
  • Disabling a secondary mailbox
  • Adding a new secondary mailbox
  • Deleting a secondary mailbox
  • Toggling the summary settings of secondary mailboxes
• Helpful Hints
• Attendant Number

Message Options

After each message has played, you will hear the following options. You can also select these options at any time during the playback of the message.

• To play the message again from the beginning, press 1.

• To save the message and go to the next message, press 2. This will store the message and mark it as a saved message.

• If you are reviewing a message that you had previously saved, pressing 2 will instead mark the message as a new message.

• To erase the message, press 3. If you change your mind, you can still get the message back until the end of this call.

• To reply to the message, press 4.

• To forward the message to another ACS voice mail customer, press 5.

• To return to the previous message, press 11.

• To leave the message as new and go to the next message, press #. This will still keep the message in your inbox, and it will be played back with other new messages if you listen to your messages again later.

• If you are reviewing a message that you had previously saved, pressing # will leave the message as saved.

• To hear details of the date and time of the message, and the caller’s name or number, press 66. This option is useful primarily if you have turned off the automatic playback of these details.

• To go back to the Main menu, press *. After selecting an option, the next message in your inbox is then played (unless you chose to go back to the Main menu).